adhere to basic research, open innovation, open mind, follow the needs of customers, and at the same time strengthen science and technology to guide customer needs, build a flexible business model, enable hundreds of models and thousands of industries, bring the digital world into everyone, every family, every organization, and build an intelligent world where everything is interconnected.

global mobile network has entered a new stage of 5G/5G-A development. There are more than 1.5 billion global 5G users and more than 50000 industrial applications. Actively work with the industry to help 5G-A development, jointly with the world's leading operators to promote 5G-A technology validation and commercial deployment, accelerate 5G-A landing. Put forward a comprehensive intelligent (All Intelligence) strategy to enable a hundred models of thousands of states, empower thousands of lines of industry, accelerate the intelligent transformation of the industry.

The company covers an area of 1000 acres and employs 200 people. The automated production line...... supports advanced customization.

   近年来随着社会的进步和移动互联网的发展，消费者由注重产品为主（物质型消费）转变为注重产品品质和服务（服务型消费）的好坏，商家也逐渐意识到必须要改变过去的传统服务模式才能赢得更多客户，因此商家的服务也由过去的被动型转变为主动型，消费者对商家高品质的服务需求超过了过去任何一个时期。

那么售后服务管理存在什么问题，到底该怎么做，本文将从以下5个方面深入剖析。

1、首先，先来明确目前企业在售后服务管理过程中存在哪些问题，即它的核心痛点是什么。

2、正所谓知己知彼，百战不殆。明确了痛点之后，我们还要清楚售后服务的目标是什么

3、明确了目标，就要去做。接着我们将为大家推荐5款优质、好用的售后服务管理系统

4、梳理售后服务管理的基本流程

5、优秀的售后服务管理离不开健全的制度，最后我们来看下售后服务管理的制度都包含哪些。

一、售后服务管理的6大核心痛点

无论是实物商品还是服务都面临着售后服务问题，且售后服务在产品的整个生命周期中发挥着越来越重要的作用。但售后服务涉及的部门较多，对接环节比较繁杂，导致存在种种问题，我们先来看下售后服务领域主要存在的6大痛点：